Return Policy

We’re truly sorry you didn’t love your Mirasya purchase. We will accept returns within fourteen (14) days upon order receival for an exchange or full refund via store credit provided: 

  • Item is unworn, unaltered, unwashed and in its original packaging with label still attached

  • Item is not in the non-returnable category (ie: items on sale or any promotion, AS-IS items and any free gift items) 

  • If you have received defective or wrong items, let us know at [email protected] for us to sort it out soonest for you

*Note that all returns will be subject to Mirasya Return Policy.

 


 

Mode of Refund

If you are unhappy with your purchase, you can submit a request for a full refund via your original payment method or store credit

 


 

Can I exchange my item for a new size/colour?

It’s okay to change your mind! Should you find the need to change your item(s) to a different colour or size, kindly submit an exchange request via our website and we will process it for you. You can find the exchange request form here:

*Note that all exchange & returns will be subject to Mirasya Return Policy.

Yes, absolutely! When you return your item to us, state in the return form the new size/colour you want that is available in our Official Website and we’ll process it for you.  

 


 

Delivery Charges

We are sorry if you happen to receive any defective items due to our operational error. As your satisfaction is always our top priority, we are happy to exchange you with a new item along with a full refund for the delivery charges. Kindly send us a photo of your proof of delivery purchase to [email protected] and we will reimburse the amount to you via store credit.

 *Note that all returns will be subject to Mirasya Return Policy.

 


 

I have received incorrect item

We’re sorry for the inconvenience caused! Drop us an email at [email protected] and we will check on your orders right away.

 

Make sure to state your details in the email as below: 

  • Name 
  • Order ID

 

What if I don’t like my purchase, will I get a refund?

Oops, we are sorry to hear that!  You can return the item(s) to us and we will reimburse your refund via store credit.

 

Customer Service

+6011 2834 8317 

Monday – Friday

: 8.30am – 5.30pm

[email protected]

SSM Registration Number : 1218774-H

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